Implementation & Rollout

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The introduction of any new initiative into Post Offices requires significant preparation, planning and programme integration. An Implementation strategy must be developed before planning and subsequent delivery, taking into account the likely impact on business, service, supplier and customer; together with the expectations and issues associated with counter staff, their representative bodies and special interest groups.

There is no one universal method of implementation that will guarantee success - each Postal Administration is different, each individual Post Office is different and each customer and user will have different expectations.

International Postal Consultancy Limited has the know-how and skills to bring together all the necessary and diverse considerations to develop a cohesive and coherent strategy for a successful implementation.

Creating an environment for the assured delivery of this strategy requires a proven track record of implementations in Post Offices, covering every aspect of Rollout - from estate modifications to user training. Our Implementation and Rollout capability is unrivalled in its expertise and experience, and can assist your initiative to succeed in all the following disciplines:

Strategy Development and Planning

• Business Delivery Goals
• Critical Success Factors
• Introduction Impact Analysis

Beat Rate Determination

• Risk Factors and Baseline Capability
• Scheduling Constraints

Supplier Selection

• Hardware - requirements analysis and specifications
• Services - capabilities and service level agreements
• Software Delivery - Configuration Control and Verification

Training Programme Design and Delivery

• Key Messages
• Best Practice Delivery
• Change Management Integration

Data and Procedural Migration

• Onsite capture, validation and transfer
• User and Support Documentation
• Acceptance

Estate Infrastructure preparations

• Site survey standards and ergonomics
• Preparations and disruption
• Business continuity

Delivery and Installation

• Just In Time, Right First Time
• Readiness Reviews
• Contingency Planning

To find out how we can help you with your implementation and rollout contact Brian Hauxwell at International Postal Consultancy Limited (brian@postal-ltd.com)

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